Privacy Policy

Data Controller

The data controller responsible for your personal data is:

Data We Collect

We collect and process various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our website.

Information You Provide

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Enquiry details and communication preferences
• Information provided in contact forms and communications
• Service requirements and project specifications

Information We Collect Automatically

• IP address and browser information
• Device type, operating system, and browser type
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our website
• Cookie data and similar tracking technologies

How We Use Your Information

We process your personal data for various purposes based on legitimate business interests, contractual obligations, and your consent. Here's how we use your information to provide and improve our services:

• To respond to your enquiries and provide customer support
• To provide quotations and proposals for our automation solutions
• To deliver our commercial kitchen automation services
• To maintain customer relationships and provide ongoing support
• To improve our website functionality and user experience
• To analyse website usage and optimise our digital presence
• To comply with legal obligations and regulatory requirements
• To protect our business interests and prevent fraud

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfil our contractual obligations to provide services
• Legitimate Interests: For business operations, website improvement, and customer relationship management
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Service providers who assist with website hosting, email services, and business operations
• Analytics providers such as Google Analytics to understand website usage
• Professional advisors including lawyers, accountants, and consultants
• Regulatory authorities when required by law or legal process
• Business partners when necessary to deliver our services

All third parties are contractually obligated to protect your data and use it only for the specified purposes. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Contact enquiries: 3 years from last contact
• Customer data: 7 years after contract termination (for legal and tax purposes)
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 2 years of inactivity
• Legal documents: As required by applicable law

After the retention period expires, we securely delete or anonymise your personal data unless we are legally required to retain it for longer.

Your Rights

Under the GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Secure data backup and recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breach as required by law.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules or other appropriate safeguards
• Your explicit consent for specific transfers

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us using the following contact information:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.